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For domestic orders: Expected delivery time is 2 to 3 business days and will be shipped via InPost.

For international orders: Expected delivery time is 3 to 5 business days and will be shipped via DHL.

Returned items must be eligible for return and will be refunded to the original form of payment.

Please ensure that all items are returned new, unused, and with all NAMANE (and Brand) original packaging. This includes

• Protective plastic cover
• Garment bags
• Dust bags
• Tags

For hygienic purposes, pierced jewelry, make-up, and skincare products may not be returned or exchanged and living category products cannot be returned or exchanged.

Any faulty items can be returned. Any non-faulty items not in their original condition, suitable for resale (i.e. used, washed, soiled, or damaged), will not be refunded and sent back to you. Returns that do not meet our policy requirements or are not eligible for re-sale will not be accepted and will be returned to the customer.

For all inquiries please reach us at hello@officialnamane.com.